Service Process
1.0 Purpose
1.1 To establish a procedure to plan and carryout service provision under controlled conditions.
2.0 Scope
2.1 This procedure is applicable to all services offered by AAG Land Survey.
3.0 Responsibility
3.1 Management Representative
3.2 Operations Coordinator
3.3 Field Service Engineer
4.0 Procedure
4.1 On acceptance of the contract being awarded by the customer, the Management
Representative prepares a project planning.
4.2 The mobilization stage gets initiated on the receipt of a written Job Callout Request from
the customer.
4.3 The Management Representative acknowledges the receipt of the Job Callout. The callout is sent to the Operations Coordinator, who immediately initiates the mobilization of
equipment and personnel.
4.4 Prior to initiating the given job the Operations Coordinator verifies the job requirement like equipment, spares and other consumables etc., to be taken to the location are available
through the Pre-job Checklist.
4.5 Operations Coordinator issues the Job Objectives to the Surveyor detailing the job to be
performed at the site.
4.6 Transportation of all equipment, spares and personnel to and from the job site shall
be carried out in compliance with the specifications defined in the HSE Manual. While
the urgency of customer response is important, it must never pre-empt safety. Always
observe safety regulations. It is very important to the company.
4.7 On arrival the Surveyor shall make sure that the equipment is on location, inspected, take a complete inventory of the equipment using the Pre-job Checklist and report to the on site customer representative and the Operations Coordinator.
4.8 On site all the jobs are performed as per the available Work Instructions.
4.9 On a daily basis the Survey Engineer shall submit the Daily Activity Report and Daily Cost Sheet to the Operations Coordinator.
4.10 During survey operations, Survey Engineer shall update the status of the survey operations in the Survey Parameters Records.
4.11 Senior Project Engineer shall monitor the performance of survey work through the
Reports.
4.12 The Senior Project Engineer shall maintain all the job details, measurements and keep track on the condition and performance of the equipment through frequent interaction with
the Surveyors. The Operation Coordinator shall be the focal point for customer questions
on services.
4.13 Based on the Daily Activity Report, Operations Coordinator monitors the actual work done against the planned activities.
4.14 In case of any deviations from the planned activities, the Operations Coordinator shall
immediately inform the Management Representative who will analyze the causes for the
deviations and take appropriate corrective action as per the procedure Corrective Action
and Preventive Action.
4.15 In case of any failures or equipment lost the Operations Coordinator shall bring to the
attention of Management Representative through Equipment Failure Report or Non Conformance Report.
4.16 Management Representative shall review the reports and analyze the failure as per the
procedure Control of nonconforming product or services.
4.17 Appropriate corrective actions are taken as per the procedure Corrective Action and
Preventive Action.
4.18 After completion of the job at site, Survey Engineer prepares the End of Job Report and the Job Ticket and submits it to the customer representative for his review and approval.
4.19 The Operations Coordinator will confirm with the customer before issuing the Survey
Engineer the demobilization order.
4.20 Once confirmed the Survey Engineer will make a visual inspection of the equipment
and make sure that any non-confirming damage on the equipment is reported and
documented. And finally fill out an End of job Checklist and prepare the equipment for
shipment to another location.
4.21 The Operations Coordinator shall coordinate the transfer of equipment and personnel from the site.
4.22 The Operations Coordinator after reviewing the End Of Job Report and the Final costs
submits them to the customer.
4.23 Reference (End of Job Report)
Job Objectives
Job Summary
Pre-job Checklist
5.0 Daily Activity Report
5.1 Customer Measurements & Drawing
5.2 Equipment Failure Report
5.3 Non-conformance Report
5.4 Non Conformance Report
5.5 Job Ticket
5.6 Equipment Transfer
1.0 Purpose
1.1 To establish a procedure to plan and carryout service provision under controlled conditions.
2.0 Scope
2.1 This procedure is applicable to all services offered by AAG Land Survey.
3.0 Responsibility
3.1 Management Representative
3.2 Operations Coordinator
3.3 Field Service Engineer
4.0 Procedure
4.1 On acceptance of the contract being awarded by the customer, the Management
Representative prepares a project planning.
4.2 The mobilization stage gets initiated on the receipt of a written Job Callout Request from
the customer.
4.3 The Management Representative acknowledges the receipt of the Job Callout. The callout is sent to the Operations Coordinator, who immediately initiates the mobilization of
equipment and personnel.
4.4 Prior to initiating the given job the Operations Coordinator verifies the job requirement like equipment, spares and other consumables etc., to be taken to the location are available
through the Pre-job Checklist.
4.5 Operations Coordinator issues the Job Objectives to the Surveyor detailing the job to be
performed at the site.
4.6 Transportation of all equipment, spares and personnel to and from the job site shall
be carried out in compliance with the specifications defined in the HSE Manual. While
the urgency of customer response is important, it must never pre-empt safety. Always
observe safety regulations. It is very important to the company.
4.7 On arrival the Surveyor shall make sure that the equipment is on location, inspected, take a complete inventory of the equipment using the Pre-job Checklist and report to the on site customer representative and the Operations Coordinator.
4.8 On site all the jobs are performed as per the available Work Instructions.
4.9 On a daily basis the Survey Engineer shall submit the Daily Activity Report and Daily Cost Sheet to the Operations Coordinator.
4.10 During survey operations, Survey Engineer shall update the status of the survey operations in the Survey Parameters Records.
4.11 Senior Project Engineer shall monitor the performance of survey work through the
Reports.
4.12 The Senior Project Engineer shall maintain all the job details, measurements and keep track on the condition and performance of the equipment through frequent interaction with
the Surveyors. The Operation Coordinator shall be the focal point for customer questions
on services.
4.13 Based on the Daily Activity Report, Operations Coordinator monitors the actual work done against the planned activities.
4.14 In case of any deviations from the planned activities, the Operations Coordinator shall
immediately inform the Management Representative who will analyze the causes for the
deviations and take appropriate corrective action as per the procedure Corrective Action
and Preventive Action.
4.15 In case of any failures or equipment lost the Operations Coordinator shall bring to the
attention of Management Representative through Equipment Failure Report or Non Conformance Report.
4.16 Management Representative shall review the reports and analyze the failure as per the
procedure Control of nonconforming product or services.
4.17 Appropriate corrective actions are taken as per the procedure Corrective Action and
Preventive Action.
4.18 After completion of the job at site, Survey Engineer prepares the End of Job Report and the Job Ticket and submits it to the customer representative for his review and approval.
4.19 The Operations Coordinator will confirm with the customer before issuing the Survey
Engineer the demobilization order.
4.20 Once confirmed the Survey Engineer will make a visual inspection of the equipment
and make sure that any non-confirming damage on the equipment is reported and
documented. And finally fill out an End of job Checklist and prepare the equipment for
shipment to another location.
4.21 The Operations Coordinator shall coordinate the transfer of equipment and personnel from the site.
4.22 The Operations Coordinator after reviewing the End Of Job Report and the Final costs
submits them to the customer.
4.23 Reference (End of Job Report)
Job Objectives
Job Summary
Pre-job Checklist
5.0 Daily Activity Report
5.1 Customer Measurements & Drawing
5.2 Equipment Failure Report
5.3 Non-conformance Report
5.4 Non Conformance Report
5.5 Job Ticket
5.6 Equipment Transfer
Add Comment