PRUaccess is a website portal especially designed for the Policy Holders, which contains information on Policy data any time required. The Policy Holders may access About PRUaccess by internet 24 hours a day and seven days a week. With PRUaccess, the Policy Holders may monitor the status and benefits of Policy in a thorough manner. Besides, through this website, the facility of PRUaccess can also be accessed by smart phone or the so-called About PRUaccess mobile.
In addition to Information on Policy above, the Policy Holders can also access letters sent by PT Prudential Life Assurance through My Letter and Statement facility. The letters available in the said facility include the following:
Statement of Transactions
Failed Debit/Dishonor debit Card, upon occurrence of failed debit on the part of a customer who uses Autodebit premium payment method.
2. Guide to PRUaccess
How to Register
Through website
The Policy Holders who have not registered with PRUaccess may do so by visiting our website www.prudential.co.id/pruaccess
Following are the steps to register with PRUaccess through website:
Registration with PRUaccess through website can be conducted by the Policy Holders who have registered their email addresses with Prudential. Unless such email addresses have been registered, the Policy Holders can do so by registering with PRUaccess using a form.
Use PRUaccess Registration Form
The Policy Holders can register themselves by completing and signing the PRUaccess registration form.
Following are the steps to get registration form of PRUaccess :
Mail :
PT Prudential Life Assurance
Prudential Tower Lt. 6
Customer Care – PRUaccess unit
Jl. Jend Sudirman Kav. 79
Jakarta 12910
Email : pruaccess@prudential.co.id (file format of PDF or JPG following a scanning result)
Fax : (62 21) 29958866
User Name & Password PRUaccess
If the registration of PRUaccess has been declared successful, the Policy Holders will get Username & Password to be used when he/she does the login into PRUaccess service. The Username will be sent to email address and the Password will be sent to Home Address as contained in the data on Policy.
Login ID (Username) PRUaccess
Username consists of combination of letters and numbers, for example "xxxxx2611"
Password
Password for PRUaccess is the same as your Password to access PRUaccess website.
Unless you have had Username & Password, please first register yourself by completing the PRUaccess registration form or through website.
PRUaccess Menu
PRUaccess Home
Forgot Password
If the Policy Holders find it difficult to remember the Password of PRUaccess, use menu "Forgot Password" to create new password. Following are the steps to do so:
Click “Forgot Password”, enter Username and answers to 2 questions contained (answers are suitable to those used when registering PRUaccess.
Clcik “Submit”, make a new password as you wish (the password shall consist of 8-15 characters, combination of letters and numbers).
Confirmation of Password, (reenter the new Password), Click "Submit".
Information stating that the new Password is valid will appear, Click "Submit" again. Then, menu of login will appear along with the new password.
PRUaccess Forgot Username
If the Policy Holders find it difficult to remember the Password of PRUaccess, send an email to pruaccess@prudential.co.id. Information on username will be notified through email address already registered in the data on Policy.
PRUaccess Inactive User
Inactive User occurs due to a mistake when entering username or password or answers to the menu "Forgot Password" three times. User ID will automatically be active after 1 x 24 hours as from the last login.
PRUaccess No choice will appear after login
Menu on PRUaccess screen uses Javascript. If the menu does not appear after successful login, check "tools" in the application of Internet Explorer by following the steps hereunder:
PRUaccess Internet Browser Support
In addition to Information on Policy above, the Policy Holders can also access letters sent by PT Prudential Life Assurance through My Letter and Statement facility. The letters available in the said facility include the following:
Statement of Transactions
Failed Debit/Dishonor debit Card, upon occurrence of failed debit on the part of a customer who uses Autodebit premium payment method.
2. Guide to PRUaccess
How to Register
Through website
The Policy Holders who have not registered with PRUaccess may do so by visiting our website www.prudential.co.id/pruaccess
Following are the steps to register with PRUaccess through website:
- Visit our website www.prudential.co.id/pruaccess
- Choose “Request for PRUaccess”
- Choose “Register through Online Form”
- Fill in the column based on the data of the Policy Holders
- Choose “No” untuk User ID
- Then Choose “Proceed”
Registration with PRUaccess through website can be conducted by the Policy Holders who have registered their email addresses with Prudential. Unless such email addresses have been registered, the Policy Holders can do so by registering with PRUaccess using a form.
Use PRUaccess Registration Form
The Policy Holders can register themselves by completing and signing the PRUaccess registration form.
Following are the steps to get registration form of PRUaccess :
- Visit our website www.prudential.co.id/pruaccess
- Choose “Request for PRUaccess”
- Choose “Form Registrasi”
- Choose “Print File”
Mail :
PT Prudential Life Assurance
Prudential Tower Lt. 6
Customer Care – PRUaccess unit
Jl. Jend Sudirman Kav. 79
Jakarta 12910
Email : pruaccess@prudential.co.id (file format of PDF or JPG following a scanning result)
Fax : (62 21) 29958866
User Name & Password PRUaccess
If the registration of PRUaccess has been declared successful, the Policy Holders will get Username & Password to be used when he/she does the login into PRUaccess service. The Username will be sent to email address and the Password will be sent to Home Address as contained in the data on Policy.
Login ID (Username) PRUaccess
Username consists of combination of letters and numbers, for example "xxxxx2611"
Password
Password for PRUaccess is the same as your Password to access PRUaccess website.
Unless you have had Username & Password, please first register yourself by completing the PRUaccess registration form or through website.
PRUaccess Menu
PRUaccess Home
- Newsroom
- Education Center
- List and Procedure
- Frequently Asked Questions
- Useful Links
- Quiz
- Survey
- Personal data
- Proposal Information:
- Status of Proposal
- Amount of Premium
- Information on Basic Insurance and Rider
- Types of Fund and Investment
- Information on Main Insured and Additional Insured
- Unit balance, Unit Value and Type of Investment Fund
- Amount and Maturity of Premium
- Status of Policy – Active or Inactive
- Top-Up Transaction or Fund Withdrawal
- Status of Claim Submitted
- My Letter and Statement
- Change Password
- Latest Correspondence
- Sitemap
- Disclamer
- Contact Us
- Feedback
- Logoff
Forgot Password
If the Policy Holders find it difficult to remember the Password of PRUaccess, use menu "Forgot Password" to create new password. Following are the steps to do so:
Click “Forgot Password”, enter Username and answers to 2 questions contained (answers are suitable to those used when registering PRUaccess.
Clcik “Submit”, make a new password as you wish (the password shall consist of 8-15 characters, combination of letters and numbers).
Confirmation of Password, (reenter the new Password), Click "Submit".
Information stating that the new Password is valid will appear, Click "Submit" again. Then, menu of login will appear along with the new password.
PRUaccess Forgot Username
If the Policy Holders find it difficult to remember the Password of PRUaccess, send an email to pruaccess@prudential.co.id. Information on username will be notified through email address already registered in the data on Policy.
PRUaccess Inactive User
Inactive User occurs due to a mistake when entering username or password or answers to the menu "Forgot Password" three times. User ID will automatically be active after 1 x 24 hours as from the last login.
PRUaccess No choice will appear after login
Menu on PRUaccess screen uses Javascript. If the menu does not appear after successful login, check "tools" in the application of Internet Explorer by following the steps hereunder:
- Choose “tools”
- Choose “Internet Option”
- Choose “advance”
- Check List pada option java script
PRUaccess Internet Browser Support
- Internet Explorer
- Safari
- Mozzilla
- Google Chrome
- Opera
- Netscape Navigator
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